Dispute Handling Process for Police Checks

 
While every care is taken, the accuracy of a police check depends on a number of factors and on occasion a police check is released with incorrect information. 
 
If you believe that a check result provided to you from Dixon Appointments contains an error you will need to speak with Dixon Appointments and provide supporting evidence. 
 
Disputes may be raised under the following circumstances: 
  • the police information released does not belong to you; 
  • part of the police information does not belong to you; 
  • the police information belongs to you, but the details are inaccurate; or 
  • the police information belongs to you, but should not have been released. 

Who should you Contact? 

You will need to contact your Consultant at Dixon Appointments on 9629 9999. 

What will we do? 

If you ask Dixon Appointments to raise a dispute, we will obtain all supporting evidence from you and then complete the appropriate form to submit to the Australian Criminal Intelligence Commission. 
Supporting information might include: 
  • Other names you have been known by to assist the police to determine your identity. 
  • Previous addresses where you have resided to assist the police to determine your whereabouts at the time of the disputed offence/s. 
  • A scan of relevant court documents that show the correct results of the offence 

The Outcome… 

Once Dixon Appointments receives notification from the Australian Criminal Intelligence Commission, we will contact you immediately to advise of the outcome.